Frequently Asked Questions

Below you’ll find a list of the most common questions that our clients ask us. Can’t find what you’re looking for?
Feel free to contact us and we’ll get back to you!

• What areas do you cover?

  We primarily serve the Greater Dublin Area. If you are outside this area and interested in our services, please contact us to discuss potential arrangements.

• Do you provide the cleaning materials and equipment?

  Yes, we provide all necessary cleaning materials and equipment. We use high-quality, eco-friendly products to ensure a safe and effective cleaning process.

• How many cleaners will you send?

  The number of cleaners we send depends on the size and specific needs of your space. During our initial consultation, we will determine the appropriate team size to ensure efficient and thorough cleaning.

• How long will my cleaning take?

  The duration of the cleaning service depends on the size and condition of your space, as well as the specific services you require. We will provide an estimated time frame during our initial consultation.

• Do I have to be home for my cleaning?

  No, you do not need to be home during the cleaning. However, we do require access to your property. You can arrange to provide us with a key or code if you will not be present.

• How much does it cost to have your home deep cleaned?

  The cost of a deep cleaning service varies based on the size of your home and specific needs. Please contact us for a personalized quote.

• Can you provide the same cleaners each time?

  Yes, we strive to provide the same cleaners for each visit to ensure consistency and familiarity. If your regular cleaner is unavailable, we will notify you and send a trained substitute.

• What is your 100% satisfaction guarantee policy?

  Our 100% satisfaction guarantee means we are committed to providing excellent service. If you are not completely satisfied with our work, please contact us within 24 hours, and we will address the issue promptly at no additional cost.

• Are your cleaning products safe and eco-friendly?

  Yes, we use safe and eco-friendly cleaning products to protect your health and the environment. We stay updated with the latest advancements in cleaning technology and practices.

• Are your staff trained and insured?

  All our staff members are fully trained, experienced, and insured. We prioritize their ongoing training and development to maintain high service standards.

• How do I book your services?

  You can book our services by contacting us via phone, email, or through our website. We will arrange a consultation to discuss your needs and schedule the service at a time convenient for you.

• How can we make the payment?

  We accept various payment methods including bank transfers, credit cards, and other secure online payment methods. Detailed payment terms will be provided during the booking process.

• Is there a contract required for your services?

  For regular cleaning services, we typically establish a contract to ensure clarity and consistency. However, for one-time or ad-hoc services, a contract may not be necessary.

• How can I contact Facility Partners?

  You can contact us through our website's contact form, by phone, or via email. Our customer service team is available to assist you with any inquiries or service requests.

• Where is your office located?

  Our office is located in the Greater Dublin Area. For specific directions or to schedule a visit, please contact us directly.